HOW TO GET THE MOST OUT OF YOUR UPCOMING BOOKING
We're dedicated to ensuring your experience is nothing short of exceptional. Here are the steps on how to get the most out of your upcoming booking.
Step 1
HAVE YOU PAID YOUR BALANCE TO CONFIRM YOUR BOOKING?
Please arrange for the Balance of your Invoice paid online and include your invoice number, so we can confirm your booking and release your Artist to travel.
All this information is in your invoice email.
(if you have already paid, thank you so much, and you can ignore this step)
Step 2
HAVE YOU ADVISED US OF ANYTHING UNUSUAL OR EXTRA YOU WOULD LIKE?
If you think the style you’re after might be a little different from a stand style, please feel free to email us your inspo pictures a few days before your booking so we have a heads-up. Otherwise, please bring along reference photos or examples that inspire your look.This helps our Artists understand your vision better, and ensures we can create a look that suits you perfectly.
Step 3
HOW DO I MEET MY ARTIST IF I HAVE BOOKED A MOBILE SERVICE?
IS YOUR PROPERTY HARD TO FIND?
If so please send us a photo of the entrance from the street, and any instruction. This helps with delays on the day if you have accidentally given us the wrong address or we need further instructions to find the entrance.
For Bookings at your Home – please ensure any security gates are open and provide parking inside your property if possible please.
FOR HOTEL OR APARTMENT BOOKINGS
Please meet your Artist in reception/at the front door of the Building. Please send us instructions on where this will be and a photo of the entrance.
We do not give our Staff our Clients mobile numbers for privacy, so in case of any urgent concerns on the day, feel free to call/text our Office Mobile 021-502.555, and we will be happy to assist.
Please note: we are a mobile service, and every attempt is made to arrive on-time, and pre-empt traffic conditions, however we maybe a few minutes either side of your booking start time due to traffic/incidents out of our control. If your Artist has not arrived on-time please text 021-502-555 with your Name and we will let you know their ETA. We recommend you allow a buffer time when booking your time slot so you are not rushed.
Step 4
WHAT HAPPENS IF I'M LATE FOR MY TIMESLOT?
PLEASE NOTE – if you are late due to traffic, flight delays, etc. we maybe fully booked and therefore will only be able to complete what we can in the time left in your time slot. If we do not have a client straight after you, and our Artist is able to extend your time slot, then waiting time is charged at $100 per hour.
Step 5
EXPRESS YOUR PREFERENCES
We are here to bring your vision to life! Please discuss your preferences, any specific styles you have in mind, and also just as important what you don’t like. Plus don’t be shy to speak up about any adjustments you’d like during the session, your feedback is invaluable!
Step 6
ASK QUESTIONS
If you have any questions or uncertainties about the process, products, or anything else related to your session, don’t hesitate to ask. Our artists are here to provide guidance and clarity.
Our goal is to have a fun, seamless and enjoyable experience. We truly value your input and aim to make your booking a memorable one, and understand communication is key to achieving this.
Should you have any further questions or concerns before your appointment, please don’t hesitate to reach out, we are here to assist you with any questions!
Thanks,
The Beauty Hub Team x