Terms and Conditions
To ensure the best service for everyone, we have a few simple policies in place. These guidelines help us maintain a smooth, welcoming atmosphere and allow us to focus on delivering exceptional hair care and styling.
Thank you for your understanding and support in helping us provide the best possible experience!
By respecting these terms and conditions, you’re helping us deliver the best experience for all our clients, as well as our team.
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BOOKING CONFIRMATIONS:
Additional costs may apply to some bookings such as travel fees, after hours fees, public holidays/long weekend/Sunday surcharges. Our bookings team in the office will advise once we have the full details of your booking from you.
GENERAL BOOKINGS:
Bookings are not confirmed unless we receive your deposit or full payment, as specified in your Invoice email.
We do not carry EFTPOS machines – payments are required via online banking, or email us for the link to pay via Visa ( + 5% Admin&Bank fee)
WEDDING BOOKINGS:
Bookings are not confirmed unless we have received your deposit. If you wish to have a trial first, please be aware we work on a first in first served bases, so if another Bride wants your date we will let you know, and you will have first option for the date and have 24 hours to pay your deposit. After your trial deposits are due within 3 working days to confirm your date, otherwise we will release it to other Brides.
All Wedding bookings include a $40 Admin fee for our dedicated Weddings Bookings Manager to help guide you through the process and assist you with 20 years of knowledge helping you co-ordinate your dream makeup and hair, timings for the day, email communication, confirming your exact requirements, processing your booking into our booking system, right through to the big day!
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BOOKING AMENDMENTS AND CANCELLATIONS:
GENERAL BOOKINGS:
Your 50% deposit is non-refundable, as once your booking is confirmed we turn clients away for that time slot – you are welcome to use the deposit towards another date within 6 months or to purchase products/gift vouchers online if you live outside Auckland. If you cancel within 1 week of the booking the full payment is non-refundable but can be used as credit as per above. If you would prefer to have a refund, there is a 50% cancelation fee regardless of when you cancel.
WEDDING BOOKINGS:
Once we have received your deposit we will then confirm our team. Any amendments made to times, numbers etc. can usually be accommodated up to 3 months prior to the wedding. We will do our absolute best to accommodate any changes, but please keep in mind that any changes made within 3 months may not be viable due to other bookings, and/or work previous turned down for your day/time.
Once your Wedding is confirmed and your deposit has been paid, if you require any changes there will be an additional $40 Admin Fee applied to do this work.
There is a 50% cancellation fee if any services are cancelled, or any services are reduced in numbers within 3 months of your Wedding date, as we would have already turned down other work for your date/time.
Moving Wedding Dates – Wedding Deposits are non-refundable, as once your booking is confirmed we turn other Brides away for your Wedding Date – you are welcome to use the deposit towards another Wedding date within 6 months, however there will be an additional $100 admin fee for the work that has already been done, and the work needed to make the changes.
Please note if your wedding date is changed, your deposit is only valid to be reused if the same services are rebooked for the new date. If your services are reduced, your deposit is non-refundable.
UNFORESEEN CIRCUMSTANCES:
NO SHOWS:
For any bookings where the Artist arrives and the client is not there, wants to cancel without letting us know in writing prior, or has booked the wrong date/time, or for any other reason including illness or an unforeseen circumstance, there is no refund policy, and the booking is required to be paid in full.
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PAYMENTS:
GENERAL BOOKINGS:
We take a deposit to secure your time slot, the balance is due in full 1 week prior to your service paid online. We do not have mobile EFTPOS facilities, and do not accept Cash. Some bookings require full payment at time of Booking.
WEDDING BOOKINGS:
Once your deposit has been paid, the balance is due 7 days prior to the Wedding via Internet Banking. We do not have mobile EFTPOS facilities, and do not accept Cash.
Trials – we take a deposit for trials and the balance is due in 7 days prior to the Wedding via Internet Banking.
ALLERGIC REACTIONS:
We use all the top makeup brands and are very vigilant, so allergic reactions are very rare, and we have never had a major reaction from a client. However, we cannot be responsible for any reaction caused, as unless we specifically know in advance of any specific allergies to exact products, this is out of our control.
LIABILITY:
The utmost care is always taken to provide the best possible service in the unlikely event of unforeseen circumstances. By booking with us you agree that The Beauty Hub Ltd will not be liable for any damages caused or sustained by the beneficiary, including any damages caused to third parties as a consequence of or during the implementation of the action.
SATISFACTION:
We have a very friendly ‘open door’ policy, so if you are unsure about anything, need advice, or have a problem, please feel free to email or call us. We want you to be delighted with your service and come back to see us, and spread the word.
If you are a happy then we are happy!
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